Fenix Casino

Welcome to the digital portal of Fenix, managed and operated by the Estonian entity Novoloto OÜ (Registration: 10159983, Vilmsi 59, 10115, Tallinn). Engaging with our casino and sports betting services constitutes your binding acceptance of these Terms and Conditions. Our platform is strictly regulated and holds official operational permits from the Estonian Tax and Customs Board, ensuring a compliant and fair betting ecosystem.

Account Administration and Access

Creating Your Profile

Every player must register a personal profile to place real-money wagers. Sharing your credentials or allowing third parties to use your account is strictly forbidden. Whether you are playing on a desktop computer or utilizing our dedicated mobile App, you take full responsibility for any activity and bets placed once you successfully Login to your dashboard.

Age and Regional Limits

• Casino Access: Restricted to individuals 21 years of age or older.

• Sportsbook Access: Restricted to individuals 18 years of age or older. Users are responsible for ensuring that remote gambling is legally permitted within their current jurisdiction.

Corporate Mission

For those looking to learn more About us, Fenix acts as an independent provider of high-quality remote gambling services, committed to delivering an entertaining, secure, and technologically advanced gaming environment.

Banking: Deposits and Payouts

Funding Your Wallet

We provide multiple secure avenues for topping up your balance, including Adyen credit cards, direct bank transfers, and trusted e-money services like Skrill, Neteller, and Trustly. All payment methods must be registered in the account owner’s legal name.

Processing Withdrawals

Payouts are exclusively routed back to the payment method utilized for your initial deposit. Normal bank transfers are processed daily. Please keep in mind the following minimum withdrawal limits:

• Standard Bank/E-money: €5

• Credit Cards: €20

• Foreign Bank Transfers: €50

Promotional Offers and Fair Play

Claiming Rewards

Fenix periodically grants personal discount offers and campaigns to our users. When you activate a specific Bonus, you must fulfill all stated playthrough requirements before requesting a withdrawal. Using promotional funds to purchase in-game features is prohibited.

Software Integrity

Exploiting software vulnerabilities or bugs is illegal. Fenix reserves the right to freeze accounts and void any winnings obtained through technical glitches, syndicate betting, or fraudulent behavior.

Mandatory Verification (KYC)

Document Checks

To comply with global anti-money laundering standards, Fenix actively verifies player identities. We will request certified documents (such as a passport or national ID, alongside a recent utility bill) whenever your cumulative deposits or withdrawals reach the €2,000 threshold. Failure to supply these documents within 60 days will result in account suspension and forfeiture of funds.

Player Safety and Legal Compliance

Addiction Prevention

We take the mental and financial well-being of our community seriously. Our approach to Responsible Gaming includes offering players the ability to establish strict loss limits or temporarily freeze their accounts. Residents of Estonia may also register for a nationwide gambling block via the Tax and Customs Board.

Data Protection

Your personal data is shielded using advanced encryption methodologies. For a transparent breakdown of how your information is collected, processed, and safeguarded, please consult our official Privacy Policy.

Managing Digital Cookies

The Fenix platform deploys internet cookies to streamline your browsing experience, remember language settings, and analyze site traffic. These small text files are entirely passive and contain no malware. By reading our site, you consent to our deployment of strictly necessary and analytical cookies, which you can manage at any time via your browser’s security settings.